Security Policy
We have more than 20 years of experiences in the web design and development.
Effective Date: 20 October 2026
Latitude Innovation Sdn Bhd is committed to implementing reasonable technical and organisational safeguards to protect customer information and digital services.
1. Information Security
We apply security measures appropriate to the nature of the services, which may include:
- Role-based access controls.
- Secure authentication and password management.
- HTTPS encryption for supported websites and applications.
- Security updates and vulnerability remediation.
- Access monitoring and system logging.
- Backup and recovery arrangements where included in the service agreement.
2. Customer Data Protection
Customer information is handled in accordance with our Privacy Policy and applicable Malaysian personal data protection requirements.
Access to customer data is limited to authorised personnel and service providers where necessary.
3. Website and Hosting Security
Security measures may vary depending on the hosting environment, subscription package, and maintenance agreement.
Customers are responsible for maintaining secure credentials and protecting their own devices and administrative accounts.
4. Third-Party Integrations
External services such as payment gateways, cloud hosting, email providers, and APIs operate under their own security practices and policies.
5. Security Incidents
Suspected security incidents will be assessed and addressed according to their severity, contractual responsibilities, and applicable legal notification obligations.
6. Data Backup
Backup frequency, retention periods, restoration support, and recovery commitments depend on the customer’s hosting or maintenance package.
Customers are encouraged to maintain independent copies of critical business data.
7. Security Enquiries
To report a potential security issue, contact:
Latitude Innovation Sdn Bhd
Website: https://latitudeinnovation.com.my
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